Managed Service Operations Analyst x 3

Location: London, United Kingdom
Apply To: careers@wallstreetsystems.com

Wall Street Systems (Wallstreet) provides functionally rich, integrated and scalable solutions for improved workflow, control and overall productivity for corporate treasury, bank treasury, central banking, FX trading and global back office operations. Wallstreet is the market leader in FX trade processing and through its award-winning products, including Wallstreet Suite, Wallstreet Treasury, Wallstreet FX and Wallstreet BackOffice, the company processes millions of transactions, aggregating to trillions of dollars, every day.

With a 20 year heritage, Wallstreet has an outstanding reputation for quality and responsive service, and prides itself on helping its clients achieve long lasting benefits and results. Its 500 employees service over 300 banking, corporate and central bank clients, operating out of 12 offices worldwide. The company is a privately held corporation, and is majority owned by Warburg Pincus, a global private equity investor.

Job Description

This is a high profile role for technical operations candidates to join a Managed Service (MS) and ASP venture within a major software house. The right candidate will be a member of the growing MS team with key responsibilities in service engagement with our MS clients.

The ideal candidate must be conversant with operational Unix commands and procedures around the management of a secure data network, the physical servers and environments will not be at our site and will be physically managed by third parties, we are responsible for managing some of the infrastructure components as well as all of our applications running at the those sites.

We are looking for bright, articulate candidates with strong drive and capability to learn and expand their current knowledge. Working as a team covering up to 24x7 hours the candidates must exhibit a high degree of professionalism including the ability to escalate when needed, a desire to provide high customer satisfaction and be reliable.

The range of equipment and applications to be managed will also be expanding. Much of the expansion will be on Linux based platforms.

Key Responsibilities

• Daily operations activities including Incident & Problem management, backups, environmental alert management and software rollout.
• Planning and Implementation of Changes to the Environment and the Applications.
• Acting as a primary point of contact into WSS for named MS client contacts
• Hands-on Technical support within the Managed Service team

Required Skills and Knowledge

Experience in the following would be an advantage;

• Linux operations
• Shell Scripting
• Citrix / Thin client technologies
• Data storage and hosting environments
• Web technologies (e.g. Apache)
• MS SQL
• Windows Server
• Shifted hours of work
• Proven experience within an operational environment, including servers running Linux, Windows, and utilizing a Storage Area Network, and a major industry standard suite of server monitoring and backup tools.
• Experience in relationship building with customers within a Data Centre environment.
• Formal qualification with Linux (RHEL Certification an advantage).
• Experience with network infrastructure management.

Wall Street is an equal opportunity employer. At Wall Street Systems, we prohibit any type of discrimination based on race, color, religion, age, sex, or national origin and value diversity of all types.