Business Analyst – Client Services

Location: London, United Kingdom
Apply To: careers@wallstreetsystems.com

Wall Street Systems (Wallstreet) provides functionally rich, integrated and scalable solutions for improved workflow, control and overall productivity for corporate treasury, bank treasury, central banking, FX trading and global back office operations. Wallstreet is the market leader in FX trade processing and through its award-winning products, including Wallstreet Suite, Wallstreet Treasury, Wallstreet FX and Wallstreet BackOffice, the company processes millions of transactions, aggregating to trillions of dollars, every day.

With a 20 year heritage, Wallstreet has an outstanding reputation for quality and responsive service, and prides itself on helping its clients achieve long lasting benefits and results. Its 500 employees service over 300 banking, corporate and central bank clients, operating out of 12 offices worldwide. The company is a privately held corporation, and is majority owned by Warburg Pincus, a global private equity investor.

Job Description

The main responsibilities will consist of assisting clients with advice about our software, solving complex business and configuration problems and reacting to critical issues on a timely basis. A significant portion of time is spent building client relationships, fixing client issues and liaising with R&D to report issues and work on code and configuration solutions. This is a customer facing role with much client interaction requiring good communication skills coupled with the ability to discuss diverse business scenarios with fellow market professionals.

The right applicant will be offered; professional and personal training, plenty of scope for development, and a dynamic, challenging and rewarding work place. We are looking for highly motivated individuals to join a fast growing company and to continue to foster the entrepreneurial ethos that is key to our success.

Key Responsibilities

• Provide Wallstreet Suite business application support to a wide range of clients.
• Create detailed test cases for R&D, when a software defect is identified, so that the problem can be resolved in the most efficient way;
• Contribute proactively to the development of the system by suggesting improvements to software functionality and documentation;
• Occasionally provide training and contribute to the development of training material and take part in sales support, product management, R&D and QA testing or professional services work, when requested by such departments and approved by the Client Services management;
• Respect and apply Wall Street Systems general policies.

Required Skills & Knowledge

1. Business and Financial Software skills

• Knowledge of Financial Markets, Treasury and or Cash Management acquired through proven experience in the financial or treasury industry working in a relevant field such as Risk Management, Product Control, Trading or Financial Consulting.
• Relevant degree qualification in numerate subject e.g. maths, physics, engineering, quantitative economics/finance.
• Knowledge of treasury risk systems. Specific knowledge of Wallstreet Suite is an advantage.

2. Technical Skills

• SQL skills and understanding of basic database structure.

3. Soft Skills

• Fluent in English; any other language is an advantage;
• Very strong problem solving capabilities and a proven track record in a "problem solving" environment are desirable;
• Clear, concise oral and written communication skills;
• Client relationship management skills;
• Ability to decide when a problem requires referral or support from outside own functional area;
• Ability to react positively to changes in workload, targets, and plans;
• Good organizational and time management skills, and the ability to adhere to processes;
• Ability to work independently as well as within a team;
• Motivated and service-minded;
• Intercultural awareness.

Wall Street is an equal opportunity employer. At Wall Street Systems, we prohibit any type of discrimination based on race, color, religion, age, sex, or national origin and value diversity of all types.