Documentation Specialist - R&D

Location: New York, USA
Apply To: careers@wallstreetsystems.com

Wall Street Systems (Wallstreet) provides functionally rich, integrated and scalable solutions for improved workflow, control and overall productivity for corporate treasury, bank treasury, central banking, FX trading and global back office operations. Wallstreet is the market leader in FX trade processing and through its award-winning products, including Wallstreet Suite, Wallstreet Treasury, Wallstreet FX and Wallstreet BackOffice, the company processes millions of transactions, aggregating to trillions of dollars, every day.

With a 20 year heritage, Wallstreet has an outstanding reputation for quality and responsive service, and prides itself on helping its clients achieve long lasting benefits and results. Its 500 employees service over 300 banking, corporate and central bank clients, operating out of 12 offices worldwide. The company is a privately held corporation, and is majority owned by Warburg Pincus, a global private equity investor.

Job Description

A documentation specialist is required for the Wallstreet FX, Wallstreet BackOffice, and Wallstreet ESN product lines. This individual will report into Development. Key responsibilities are listed below.

Key Responsibilities

• Update and maintain Online Help for Wallstreet FX and ESN product line.
• Create new documentation to facilitate easier usage of the ORD at our client base.
• Explore new medium for delivery of documentation.
• Liaise with Wallstreet’s internal Training department to explore methods for creating synergies and efficiences for delivery and production of user documentation and training materials.
• Maintain accurate and up to date status on all work assigned, and be able to demonstrate same
• Achieve a high rate of issue resolution to the satisfaction of the Client and Wall Street Systems.
• Show evidence of intelligent prioritisation of workflow as agreed with client.
• Communicate effectively with the client at all levels in a structured fashion.
• Add significant value to the analysis of issues being reported
• Ability to work effectively without direct supervision
• Attain the confidence of the client that the above objective(s) have been achieved

Required Skills & Knowledge

• Prior experience with documentation of financial technology systems is highly desirable.
• Knowledge and experience with help authoring tools is highly desirable.
• Excellent writing skills are essential.
• Comfortable with learning and understanding computer software.
• Willingness to work with a team of individuals.
• Minimal travel required – but there may be 1-2 international trips per year (London, Sophia Antipolis).

Wall Street is an equal opportunity employer. At Wall Street Systems, we prohibit any type of discrimination based on race, color, religion, age, sex, or national origin and value diversity of all types.