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Treasury Account Manager – TRSRY

Location: New York/Boston, USA
Apply To: careers@wallstreetsystems.com

Wall Street Systems (Wallstreet) provides functionally rich, integrated and scalable solutions for improved workflow, control and overall productivity for corporate treasury, bank treasury, central banking, FX trading and global back office operations. Wallstreet is the market leader in FX trade processing and through its award-winning products, including Wallstreet Suite, Wallstreet Treasury, Wallstreet FX and Wallstreet BackOffice, the company processes millions of transactions, aggregating to trillions of dollars, every day.

With a 20 year heritage, Wallstreet has an outstanding reputation for quality and responsive service, and prides itself on helping its clients achieve long lasting benefits and results. Its 500 employees service over 300 banking, corporate and central bank clients, operating out of 12 offices worldwide. The company is a privately held corporation, and is majority owned by Warburg Pincus, a global private equity investor.

Job Description

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.

Key Responsibilities

  • Responsible for client communications, conflict resolution, and revenue.
  • Reviews all major deliverables (upgrades, tickets) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Sales Director of any problems that may arise.
  • Owns the contract and contract renewals for new work for an existing client.
  • Is responsible to support A/R team for payment collections.
  • Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project.
  • Pursue opportunities for account growth and new business, involving the Director of Sales.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to insure strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates offerings to the client.
  • Reports to the Sales Director, providing regular input on account activity, including status reports on a weekly basis.

Required Experience

  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Minimum 3 years of Account/project management experience
  • Extremely detail oriented
  • Technical competence at a high level (basic understanding of software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Experience in Treasury Industry preferred
  • Undergraduate degree

Wall Street is an equal opportunity employer. At Wall Street Systems, we prohibit any type of discrimination based on race, color, religion, age, sex, or national origin and value diversity of all types.